Frequently asked questions about your account and privacy
We collect your full name, email, phone number, date of birth and home region to verify your identity and comply with local law. Payment details (DANA, OVO, GoPay, QRIS wallet ID or bank account) are collected only when you make your first deposit. All data is encrypted and held separately from game activity logs.
After account closure, we retain your transaction history and identity verification records for 12 months where local law permits, then move them to secure archive storage. You can request early deletion of non-compliance data by emailing support. Some financial records must stay for audit purposes under local regulation.
Yes. Go to Settings → Account → Data Export and submit a request. We compile your full account record, deposit and withdrawal history, and game logs into a secure file within 48 hours. A download link is sent to your registered email and expires after 7 days.
Failed login attempts trigger a temporary lock after five tries. If you suspect unauthorised access, email support immediately with your account email. We verify your identity via a security question, check recent activity and reset your password. Enable two-factor verification in Settings to prevent this.
Yes. Payment information travels over HTTPS encryption to PCI-DSS verified processors. We never store your full wallet ID or card number on our servers. Deposits and withdrawals are logged separately from account activity and held in encrypted storage.
Log in and go to Settings → Account. Update your phone number, email, or registered payment method instantly. Changes take effect immediately for future deposits. If you change your payment method, your next deposit must use the new one; old methods are deactivated automatically.
You can close your account anytime via Settings → Account → Close Account. Any remaining balance is withdrawn automatically to your registered DANA, OVO, GoPay or QRIS wallet within 24 hours. After closure, your account is archived and login is no longer possible. Support can reopen it within 30 days if you request it.
